Six Basic Tips for a Winning Phone Interview

MomentOTruth

Doing well in a phone interview is a standard part of landing a job in the Sciences and is especially common and important in academia.  The process can be nerve wracking so I thought I would share a few observations and tips from the phone interviews I have participated in as a search committee member over the last several years.

Start with these principles:

(a) The faculty doing the interview and making the decision are volunteering their time to add work on top of an already insane schedule.   They likely care a whole lot about who is hired, but they are also super busy.  In a committee I was on recently one particular faculty member came to several of the sessions sweating and out of breath from sprinting across campus…and then when it wrapped up…bolted out of the door to the next event.  C’est la vie in the Academy!

(b) The competition is fierce.  For most jobs there is an ocean of really good candidates.  It becomes a game of millimeters, not inches.  Little things get magnified and the committee making the call has no choice but to look at what might seem like minor details.

(c) There is most likely no significant agenda other than selecting a good person for the position.  When I was on the market I remember a lot of talk about politics in hiring, etc.  That may be the case in some instances, but more likely is that the faculty on the committee just want to make a good match between candidate and the job.

Tips

(1) Make scheduling the interview easy. 

The faculty members involved in the search have very busy lives and organizing a time when everyone is free can be damned-near impossible.    Putting together the schedule is a serious irritation under the best of circumstances.  So as a candidate you want to make it easy to schedule your interview time.  You can harm your candidacy by creating negativity around your application if you are pain to schedule.  Its subtle, but this is a game of millimeters!  If at all possible, just make whatever time they want happen.

(2) Do some homework about the people and place – present to them how you will fit.

Knowing a little bit about the people, institution and details of the position that you are applying to can be extremely helpful.  I have heard many times, during a discussion on who to move forward in a search, that a particular person “did their homework about us” for the phone interview.  Being able to talk a little bit about what is happening at the institution where you applied is very easy these days with the internet, etc.

The committee is dealing, on a daily basis, with the idiosyncrasies of the particular institution to which you are applying.  They are part of the fabric of the place, and are interested in adding people who will work well in this position given the mission of the institution.  They really are looking for a vision for what you might bring to the particular institution.  Now, obviously, there is much that is hidden from the candidate that can only be known after working at a place for a while, but there are some things that are obvious from the job ad and website.  A simple example- if the job has a relatively high teaching load the faculty will be looking for this person to be excited to contribute in the classroom.  You need to paint a picture for the committee of how you would contribute as a teacher.  This may be very different than a place where the job is 80% research.

(3) Answer the questions – don’t filibuster!

Especially in interviews for research positions in Science, it is easy for a person prepping for an interview to really think through the dynamite description of their research they want to deliver on the phone.  This is useful; however, only if it neatly falls within the time frame available and within the context of what the committee is trying to accomplish in the phone interview.  The committee has your CV and maybe has even looked at some publications, etc., so your Scientific acumen has done its job…gotten you on the phone with them.  They may not be looking for an exposition on your project.  A big part of the phone interview is filling out around the science in your packet, e.g., will you make a good colleague?

I have seen instances where the committee poses a question and the candidate launches into a clearly prepared statement that ends up amounting to a filibuster.  Later when talking about the candidate the committee will have forgotten the content of the science ramble you went on, but they will remember that you didn’t answer the question.  Of course, if the committee asks for an exposition give it to them, just don’t force the exposition on them if they are asking other things.

(4) Stay on time.  

The committee is trying to make these phone interviews happen in a highly constricted time frame, they likely have interviews immediately following yours, and they need for the interviews to be very similar in order to fairly compare candidates.  The interviews MUST stay on time.  So you need to answer questions in a succinct fashion.  You want to give a complete answer, but you can hold on elaboration until the end.  Normally, if you do well on time you will have a chance to bring up a topic and add it in to the conversation at the end.  Running out of time is a very bad deal…you need to avoid that.  If the committee has to skip questions or otherwise go off-script because you used too much time on a particular question it can easily cost you the job.  “We did not make it through the script with him/her” is something that will come up later as a negative and maybe damage your chances.

(5) Be ready with double-edged questions of your own.

If you do a good job, and stay on time, there will likely be time at the end for you to ask questions of the committee.  While “No, I think you already answered my questions” is a fine statement and will not hurt you, it is a good idea to think carefully about questions, and have some ready in case the opportunity presents itself.  I encourage you to think about double-edged questions– these are questions that both extract information that you really want, and also communicate something about yourself.

The classic double-edged question for a faculty position is:

“Does your university have small grant funding to support undergraduate research?”

This is probably something that you want to know (information) but is also sends a very clear message that (a) you are interested in undergraduate research, (b) you are practical about what it takes to do undergraduate research = money, and (c) you are interested in doing the work to make undergrad research happen in your lab.

Another double-edged question I used when I was on the job market:

“What is available in terms of institutional support for submission of federal grants?”

Again, you are acquiring useful information and also communicating about your intentions.

(6) Try to relax and enjoy the moment.

If you enjoy the experience it is likely that you will exude a positive attitude, which is highly persuasive and will shed a positive light on the conversation.  The committee is doing this as an act of service to the Department and University, and so will enjoy the interview more if you are friendly and seem to be enjoying the experience.

Happy Hunting!

-rwm

4 thoughts on “Six Basic Tips for a Winning Phone Interview

  1. Thanks for the excellent post. One of the challenges I have struggled with around points 3 and 4 is the balance between concise answers and showing with sufficient detail that I have done my homework. So far I have stayed within the time constraints (no lost questions) but with around 2-3 minutes per question, it has certainly felt rushed!

  2. In phone interviews there are no body language cues. So it is easy to talk to long on a question. Be careful about talking into the void.

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